We support managers to empower and develop the full potential of their people and their teams.
In today’s fast-paced and often complex work environment, managers face a range of challenges. From guiding staff through organisational change, supporting employees dealing with critical incidents, addressing workplace conflict, managing performance, to selecting and retaining key team members, the demands can be overwhelming.
Manager Support Hotline
Our Manager Support Hotline provides quick, confidential guidance to help managers navigate common workplace challenges. Whether you’re dealing with unproductive behaviours, workplace conflict, bullying, performance concerns, or organisational change, our team is here to support you.
These brief consultations (usually around 15 minutes) are delivered over the phone, with the option of a virtual meeting if preferred. If more in-depth support is needed, a face-to-face session can also be arranged.
Manager Initiated Referrals
Our Manager-Initiated Referral service allows managers to refer staff for targeted counselling or coaching when personal or work-related issues are impacting behaviour or performance. AWS works collaboratively with both the manager and employee to provide support, while also reinforcing clear expectations. It’s a structured, supportive approach that balances care with accountability.
Wellness Checks
Our Wellness Checks offer a proactive way to support employee wellbeing, particularly during times of concern. Conducted by our experienced clinical team, these checks involve a confidential phone call to your staff member to assess their wellbeing, provide immediate support, and encourage the use of EAP services for ongoing assistance.
Our Manager Support Tip Sheets provide additional support around specific topics such as:
