Conflict can arise within any organisation, no matter how harmonious it may be. In industriessuch as policing, family services, health and some customer service areas the risks ofpersonnel displacing or acting out the conflicts or tensions they face on the job aresignificant. This is known as parallel processing. (Kennedy, AIM). How much does workplace conflict […]

Don’t take it personally. Redundancy is not about your personal performance, but aboutyour company responding to the current economic conditions. It is a business decisionand future employers will understand this. Emotions. Reactions can vary from mild distress to devastation. Initially you mightexperience shock, anger, denial “this can’t be happening to me”, sadness for the loss […]

✔ Respond Effectively. As a supervisor and manager you will be faced with challengingsituations. You may have the responsibility of having difficult conversations withemployees who are experiencing work or personal related issues. These conversations aretypically stressful for both employee and management and it’s important to identify whatwill help to keep them in the workforce and […]

Infectious disease outbreaks, like the current Coronavirus (COVID-19), can be scary and can affect our mental health. While it is important to stay informed, there are also many things we can do to support and manage our wellbeing during such times. Here are some tips we hope will help you, your friends and your family […]

Conflict Management falls under the banner of Alternative Dispute Resolution (ADR). ADR is a process thatassists all parties to manage and resolve issues in order for them to exhibit behaviours in the workplacethat create a respectful and professional work environment. Conflict management processes may be of a facilitative, advisory, determinative or, in some cases,a combination […]

Performance management can be stressful and result in mental ill-health for employees, and particularly so if the person is already struggling with their mental or emotional wellbeing. Setting clear expectations, giving specific feedback, and having honest and regular conversations with employees often eliminates the need for performance management in the first place. When you do […]

As the boundaries between work and home become ever more blurred, it can be difficult not to bring our worries from one to the other. Walking in the door after a long day in the office, shifting from spreadsheets and deadlines to dinner and homework routines with our kids, or having a conversation with our […]

We may have come a fair way in reducing the stigma attached to mental ill-health, however many of us would still sooner tell our boss that we can’t be at work due to a cold or stomach bug rather than admit grief, anxiety or depression. And, it seems, many more will turn up to work […]

First it was radio, then it was television and now the warnings are here about the negative consequences of too much time spent on smartphones and all the other digital devices towhich we’ve grown so attached. In most workplaces and homes today smartphones and other digital devices are considered an appendage. Statistics suggest that on […]

We live in an information-driven society, where communication determines how fast we learn.Cooperation and collaboration underpin how we work together, and done brilliantly, can determineour competitive advantage. At the human level, our social resources play a massive part in ourhappiness and well-being in the workplace. Typically, communication is seen as a ‘soft’ skill—because it’s not […]

As we approach Christmas and the New Year, we often reflect on past experiences and future expectations. We consider the choices we have made and are yet to make; our achievements to date and those we hope for; and the current version of our self, versus our ‘best possible future self’. Unfortunately, upon this reflection […]