After careful consideration, Centrecare has made the difficult decision to close Access Wellbeing Services (AWS).
Client‑facing services will conclude on 17 June 2026, with the business unit closing on 30 June 2026. This is a commercial decision based on broader strategic considerations.
Our priority is to support our customers and their employees through a planned and responsible transition, with a strong focus on continuity of care.
This approach allows us to conclude services in a considered way, ensuring quality of care is maintained for clients through to the end of service delivery.
This page will be updated when new information becomes available.
For up‑to‑date information or to discuss your specific situation, please contact our team directly.
Updated: 29 April 2026
Frequently Asked Questions
Yes. From 30 June 2026, Access Wellbeing Services (AWS), the social enterprise arm of Centrecare, will cease operating.
We understand this news may be unsettling. Centrecare will continue to operate, with no other service changes, and Clinical Supervision and Training services will continue under Centrecare with no interruption.
Yes. Clinical Supervision and Training services will move under Centrecare and continue operating without interruption.
We’ll share any relevant operational details directly with customers who are impacted.
There is no immediate change to the support currently being provided.
AWS services will continue throughout the transition period, with client‑facing services available until 17 June 2026. Clinical Supervision and Training services will continue under Centrecare.
To support you through this change, we have developed a clear and phased transition plan, outlined below.
- From now until 15 May 2026: Counselling services will continue as normal. Manager Support services will be scheduled on a case‑by‑case basis, with priority given to critical support needs.
- From 15 May 2026: We will no longer onboard new counselling clients, except where urgent or critical support is required. This helps ensure appropriate continuity of care for those currently accessing services.
- Up to 17 June 2026: Counselling services will continue, with a focus on supporting existing clients to complete their sessions and ensuring appropriate next steps are in place.
- After‑hours support: Our after‑hours customer support line will remain available until 17 June 2026.
We are taking a phased and planned approach to minimise disruption.
Services will continue during the transition period, with continuity of care remaining our priority for organisations and their employees.
Your organisation can continue to access AWS services until 17 June 2026.
We encourage you to begin planning for your next provider, and our team is available to talk with you and support you through this transition.
We are committed to supporting a smooth and well‑managed transition.
This includes maintaining continuity of care for clients currently accessing services and being available to support your organisation as you plan next steps.
Supporting clients currently accessing AWS services is our highest priority. Employees can continue counselling until 17 June 2026, with a focus on completing sessions and ensuring appropriate next steps are in place.
To support a responsible and planned transition, we are implementing a phased approach to service delivery:
- From now until 15 May 2026: Counselling services will continue as normal. Manager Support services will be scheduled on a case‑by‑case basis, with priority given to critical support needs.
- From 15 May 2026: We will no longer onboard new counselling clients, except where urgent or critical support is required. This helps ensure appropriate continuity of care for those currently accessing services.
- Up to 17 June 2026: Counselling services will continue, with a focus on supporting existing clients to complete their sessions and ensuring appropriate next steps are in place.
- After‑hours support: Our after‑hours customer support line will remain available until 17 June 2026.
This phased approach means service delivery will gradually reduce as part of the planned closure. These steps are designed to ensure we do not commence new support where continuity cannot be guaranteed, while prioritising care for those currently accessing the service.
Yes. To ensure continuity of support, organisations will need to transition to a new provider ahead of 30 June 2026.
We recommend beginning this process early, and our team is available to assist with planning.
While we’re not formally referring customers to specific providers, we’re happy to offer general guidance on established EAP providers that may be suitable for your organisation.
Your usual AWS contact remains available and is here to help.
You can also reach our team at admin@accesswellbeingservices.com.au to discuss your transition or ask questions.
We understand this may feel sudden.
Once the decision was confirmed on 31 March 2026, our priority was to communicate with customers as quickly as possible and ensure the right support was in place.
No changes will be made before AWS ceases operating. If there are any considerations specific to your agreement, these will be discussed with you directly.
After 30 June 2026, AWS will cease operating. To ensure ongoing support for employees, it’s important that organisations have an alternative provider in place before this date.
Where applicable, pro‑rata refunds will be provided. We are currently working through this process and will contact individual organisations directly with further information.